Refund Policy
This Refund Policy forms an integral part of the QRMENUS Terms of Service and sets out the conditions under which fees paid for the Pro plan may be refunded. Capitalised terms have the meaning given in the Terms of Service.
1. Try Before You Pay
Every new business receives a free 14-day Trial of the Pro plan. No payment card is required and no amount is charged automatically when the Trial ends. We encourage you to use the Trial to make sure the Service meets your needs before making a payment.
2. Refund of the First Payment (14 days)
2.1. If you are not satisfied with the Pro plan, you may request a full refund of your first Pro payment within 14 calendar days from the date of that payment, without giving reasons.
2.2. This right applies once per business. It does not apply to subsequent renewals.
3. Renewals and Cancellation
3.1. You may cancel your subscription at any time. Cancellation takes effect at the end of the current paid period: you keep access to the Pro features until then and no further fees are charged.
3.2. Except as provided in this Policy or by mandatory law, fees for a subscription period that has already started are not refundable, including where you stop using the Service before the end of the period.
4. Prepayment for Several Months
If you have paid in advance for a period longer than one month, then after the 14-day period referred to in Section 2 you may request a refund for full calendar months not yet started. The refund is calculated at the standard monthly price of the Pro plan, less any discount received for the longer period. The current month is not refunded.
5. Exceptional Cases
Regardless of the periods above, we will refund:
- Duplicate or erroneous charges: the full amount charged in error;
- Prolonged unavailability: where the Service is unavailable for more than 72 consecutive hours for reasons attributable to us, the fee for the affected days, calculated pro rata, or, at your choice, an extension of your subscription by the same number of days;
- Material reduction of functionality: the unused portion of the fee in the case described in Section 3.2 of the Terms of Service;
- any amount we are required to refund under mandatory applicable law.
Unavailability caused by scheduled maintenance announced in advance, force majeure, or problems on the side of the Customer, the Guest or their internet provider does not give rise to a refund.
6. How to Request a Refund
6.1. Send a request to [email protected] from the email address of your Account, stating the business name, the date and amount of the payment and, for exceptional cases, a short description of the reason.
6.2. We will review your request and inform you of our decision within 5 working days.
6.3. Approved refunds are made to the same payment method used for the original payment, or, if this is not possible, to a bank account in your name, within 10 working days of approval. Your bank may need additional time to credit the funds.
6.4. After a full refund, the Account is moved to the Free plan. Your content is not deleted.
7. Failed or Missed Payments
If a renewal payment is not made, the Pro plan remains active for a grace period of 3 full days. After that, the Account is moved to the Free plan. No content is deleted and the Pro plan can be reactivated at any time.
8. Chargebacks
Before initiating a chargeback with your bank, please contact us: most issues can be resolved quickly. If a chargeback is initiated for a payment that is not eligible for a refund under this Policy, we may suspend the Pro features of the Account until the matter is resolved.
9. Contact
For any questions about payments and refunds: [email protected] · Contact form