Terms of Service

These Terms of Service (the "Terms") form a legally binding agreement between you and QRMENUS, the operator of the website qrmenus.ge ("QRMENUS", "we", "us" or "our"). Please read them carefully. By creating an account, clicking to accept these Terms or using the Service, you confirm that you have read, understood and agree to be bound by them. If you do not agree, you must not use the Service.

1. Definitions

• "Service" means the QRMENUS software-as-a-service platform, including the Website, the administration dashboard, public digital menus, QR codes, statistics and any related features, as updated from time to time.
• "Website" means qrmenus.ge and its subdomains and language versions.
• "Customer" or "you" means the person or legal entity that registers an account, and, where an individual registers on behalf of a business, that business.
• "Account" means the account created by the Customer to access the administration dashboard.
• "Customer Content" means all information and materials uploaded, entered or published by the Customer through the Service, including business details, menu items, descriptions, prices, allergen information, images and logos.
• "Guest" means any person who views a Customer's public menu, for example by scanning a QR code.
• "Plan" means the Free plan or the paid Pro plan described on the Pricing page.
• "Trial" means the free trial period of the Pro plan described in Section 5.3.

2. Eligibility and Account

2.1. The Service is intended for use by businesses, including restaurants, cafes, bars, hotels and other food service operators, in the course of their commercial activity. By registering, you represent that you are at least 18 years of age and, where you act on behalf of a business, that you are duly authorised to bind that business to these Terms.

2.2. You must provide accurate, current and complete information during registration and keep it up to date.

2.3. You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your Account. You must notify us without undue delay at [email protected] if you become aware of any unauthorised access to or use of your Account.

2.4. We may refuse registration or require verification of the information provided where we reasonably suspect that it is inaccurate or that the Account is being used in breach of these Terms.

3. The Service

3.1. The Service allows the Customer to create, manage and publish a digital menu, generate QR codes that link to it, customise its appearance, present it in several languages and view statistics on how Guests use it. Certain features, including AI-assisted menu import, are available only on the Pro plan.

3.2. We may modify, improve, add or discontinue features of the Service from time to time. Where a change materially reduces the core functionality of a paid Plan during a period for which you have already paid, we will notify you in advance and, if you object, you may terminate your subscription and receive a pro-rata refund of the unused portion of the fees.

3.3. Features identified as "beta", "test" or similar are provided for evaluation purposes, may be changed or withdrawn at any time and are excluded from any commitments regarding availability.

4. Customer Obligations and Acceptable Use

4.1. You are solely responsible for the Customer Content, including its accuracy and lawfulness. In particular, you are responsible for ensuring that prices, composition, allergen and other food information shown in your menu are correct and comply with the legislation applicable to your business, including consumer protection and food information rules.

4.2. You must not use the Service to:

• publish content that is unlawful, misleading, defamatory, obscene, discriminatory or that infringes the intellectual property, privacy or other rights of any third party;
• offer goods or services whose sale is prohibited or restricted by law without the required authorisation;
• upload malware or interfere with or disrupt the integrity, security or performance of the Service;
• attempt to gain unauthorised access to the Service, other accounts or related systems, or circumvent technical limits of your Plan;
• copy, resell, sublicense or otherwise commercially exploit the Service, except as expressly permitted by these Terms;
• access the Service by automated means (scraping, bots) in a way that places an unreasonable load on it.

4.3. We may remove or disable access to Customer Content that we reasonably believe breaches these Terms or applicable law, and, where reasonably practicable, we will inform you of the reason.

5. Plans, Trial and Fees

5.1. Free plan. The Free plan is provided free of charge and is subject to the limits shown on the Pricing page, currently up to 10 menu items, 2 categories and 1 menu language.

5.2. Pro plan. The Pro plan is a paid subscription. The current price is 50 GEL per month. Prices are stated in Georgian lari (GEL). Any applicable taxes will be indicated at the time of payment or in the invoice.

5.3. Trial. On registration, each new business receives a free 14-day Trial of the Pro plan. No payment card is required for the Trial and no amount is charged automatically when it ends. Only one Trial is available per business.

5.4. Payment. Fees for the Pro plan are payable in advance for each subscription period (monthly or such longer period as agreed) using the payment methods indicated on the Website or in the invoice issued by us. Where payment is made through a third-party payment provider, we do not receive or store your full card details; such payments are also subject to the terms of that provider.

5.5. Price changes. We may change our prices. Any change will be communicated to you by email at least 30 days in advance and will apply from the start of your next subscription period. If you do not agree to the new price, you may cancel your subscription before the change takes effect.

6. End of a Paid Period, Grace Period and Downgrade

6.1. If a Trial or paid subscription period ends and is not renewed, your Account remains fully functional for a grace period of 3 full days. After the grace period, the Account is automatically moved to the Free plan.

6.2. Moving to the Free plan does not delete any Customer Content. Content exceeding the Free plan limits is hidden from Guests but remains stored and visible to you in the dashboard. You may choose which categories and items remain publicly visible within the Free limits; if you do not choose, the system will select them automatically according to their order. All content becomes visible again once the Pro plan is reactivated.

6.3. We will send a reminder to the email address of your Account before your Pro plan or Trial expires. Failure to receive the reminder does not extend the subscription period.

7. Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current paid period, until which you keep access to the Pro features. Refunds are governed by our Refund Policy, which forms an integral part of these Terms.

8. Customer Content and Licence

8.1. As between you and us, you retain all rights in the Customer Content.

8.2. You grant us a non-exclusive, worldwide, royalty-free licence, for the term of your use of the Service, to host, store, reproduce, technically adapt (for example, resize or compress images) and publicly display the Customer Content solely to the extent necessary to provide, secure and support the Service.

8.3. You represent and warrant that you own or have obtained all rights, licences and consents necessary for the Customer Content, including images, logos and trademarks, and that its use under these Terms does not infringe the rights of any third party.

8.4. Subject to your prior consent, we may refer to your business name and logo as a customer of the Service. You may withdraw this consent at any time by email.

9. AI-Assisted Features

9.1. Where you use AI-assisted menu import, the files you upload are processed automatically, including by our third-party artificial intelligence service provider, to extract categories, items and prices. Processing is performed solely to provide this feature.

9.2. Results generated by AI may contain errors or omissions. Imported data is shown to you for review and is saved only after your confirmation. You remain responsible for checking the accuracy of all data before publishing it.

9.3. The number of AI imports is limited per month according to your Plan.

10. Statistics

Statistics are provided for information purposes. To improve accuracy, repeated views from the same device within a short period are counted once and visits by logged-in owners are excluded. Statistics are estimates and may differ from actual Guest behaviour, for example where a Guest uses several devices, clears browser data or blocks scripts. We do not guarantee that statistics are complete or error-free.

11. Intellectual Property of QRMENUS

The Service, the Website, the software, designs, menu themes, texts, trademarks and all other materials provided by us, excluding Customer Content, are owned by us or our licensors and are protected by intellectual property laws. Subject to compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes during the term of your subscription. No other rights are granted.

12. Availability and Support

12.1. We use commercially reasonable efforts to keep the Service available 24 hours a day, 7 days a week. However, the Service may be temporarily unavailable due to maintenance, updates, failures of third-party infrastructure or circumstances beyond our control. Where possible, we will give advance notice of planned maintenance.

12.2. Support is provided by email and through the contact form on working days. We aim to respond within one working day.

13. Personal Data

13.1. We process personal data in accordance with the Law of Georgia on Personal Data Protection and, where applicable, the EU General Data Protection Regulation (GDPR), as described in our Privacy Policy.

13.2. With respect to data relating to Guests who view your menu, we process such data on your behalf and in accordance with your instructions as expressed by these Terms and your use of the Service. You are responsible for informing Guests where required by law.

14. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We do not warrant that the Service will be uninterrupted, error-free or meet all of your requirements, or that it will produce any particular commercial result.

15. Limitation of Liability

15.1. To the maximum extent permitted by law, we shall not be liable for any indirect or consequential loss, loss of profit, revenue, business opportunity, goodwill or data, arising out of or in connection with the Service, whether in contract, tort or otherwise.

15.2. Our total aggregate liability arising out of or in connection with these Terms shall not exceed the total fees actually paid by you to us for the Service during the 12 months preceding the event giving rise to the claim, or 100 GEL where no fees were paid.

15.3. We are not responsible for the content published by Customers, for the acts or omissions of payment providers, telecommunications operators or other third parties, or for failures of the Guest's device or internet connection.

15.4. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for damage caused intentionally or through gross negligence.

16. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, damages, fines and reasonable costs, including legal fees, arising from the Customer Content, your breach of these Terms or your violation of applicable law or of the rights of any third party.

17. Term, Suspension and Termination

17.1. These Terms apply from the moment you create an Account until it is deleted.

17.2. You may stop using the Service and request deletion of your Account at any time by contacting us at [email protected] from the email address of your Account.

17.3. We may suspend or terminate your Account, in whole or in part, with prior notice where you materially breach these Terms and fail to remedy the breach within 7 days of our notice, and without prior notice where the breach is serious, including unlawful content, fraud or a threat to the security of the Service or other users.

17.4. Upon deletion of an Account, your public menu ceases to be available and Customer Content is deleted in accordance with the retention periods set out in the Privacy Policy. Before deletion, you may request a copy of your menu data.

17.5. Provisions which by their nature should survive termination, including Sections 8.3, 14, 15, 16 and 19, shall survive.

18. Changes to these Terms

We may amend these Terms, for example to reflect changes in the Service or in the law. We will notify you of material changes by email or through the dashboard at least 30 days before they take effect. Non-material changes, such as clarifications or corrections, may take effect upon publication. If you continue to use the Service after the changes take effect, you will be deemed to have accepted them. If you do not agree, you may terminate your use of the Service before that date.

19. Governing Law and Disputes

19.1. These Terms and any dispute arising out of or in connection with them are governed by the laws of Georgia.

19.2. The parties shall first attempt to resolve any dispute amicably through negotiations. If a dispute is not resolved within 30 days of written notice, it shall be submitted to the competent common court of Georgia in Tbilisi, unless mandatory law provides otherwise.

20. Miscellaneous

20.1. Entire agreement. These Terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between you and us regarding the Service.

20.2. Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

20.3. No waiver. Failure to enforce any right shall not constitute a waiver of that right.

20.4. Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign them in connection with a reorganisation or transfer of the Service, provided that your rights are not adversely affected.

20.5. Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, including natural disasters, war, governmental acts, power or internet outages and failures of infrastructure providers.

20.6. Notices. We will send notices to the email address of your Account. You may send notices to [email protected].

20.7. Language. These Terms are available in Georgian, English and Russian. In the event of any discrepancy, the Georgian version shall prevail.

21. Contact

QRMENUS · Email: [email protected] · Contact form