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Waiter calls

Call the waiter from the table QR code

With QRMENUS the guest scans the QR code on the table and taps Waiter, Water or Bill (cash or card). The staff screen shows the request with the table number, the waiter taps “I’m on my way” and later “Done”, and the guest sees the status. It is made for restaurants, cafes and bars with table service and is part of the Business plan.

📱 See the menu demoRequest the Business plan
At a glance
Plan
Business: 79 GEL per month or 790 GEL per year, activated on request
Needs
A separate QR code for every table
Staff
Waiter accounts; a waiter can be limited to one branch
Control
Can be switched on or off for each location
How it works

Call the waiter from the table QR code

  1. Print one QR code per table

    Add your tables in the dashboard. Every table gets its own QR code with a secret code inside, so a request always comes from a real table. If a QR code is lost or copied, create a new one for that table and the old printed code stops working.

  2. The guest scans and opens Services

    The menu opens with the table name in the header. In the bottom bar the guest taps Services and chooses Call the waiter, Water or Bill.

    Services sheet on the guest phone: call the waiter, water, bill, table game
    Services sheet on the guest phone: call the waiter, water, bill, table game

  3. For the bill: cash or card

    The guest says whether they will pay cash or by card, and the waiter comes accordingly. The payment itself is made at the table; QRMENUS does not take it.

  4. The staff get the request

    The Waiter screen lists open requests with the table, the kind of request and how long ago it came. A sound can announce new requests, and the screen can be kept awake. The waiter taps “I’m on my way”; once one person has taken a request it is theirs, so two waiters do not go to the same table, and “Done” closes it.

    Staff Waiter screen with two open requests: table 3 waiter, table 1 bill by card
    Staff Waiter screen with two open requests: table 3 waiter, table 1 bill by card

  5. The guest sees what is happening

    After sending, the guest sees “The staff have been notified”, then “A waiter is on the way” and “Done”.

    Guest phone after sending a waiter call: the staff have been notified
    Guest phone after sending a waiter call: the staff have been notified

Screens from a demo restaurant (test data)

Rules and limits
  • It works only with a table QR code. The shared menu link cannot send requests; it shows a note asking the guest to scan the QR on their table.
  • The table is identified by the secret code in its QR, not by a number the guest types, so nobody can call a waiter to another table by guessing.
  • Pressing the same button again within two minutes does not create a duplicate request, and a table that sends many requests in a short time is asked to try again in a moment.
  • Staff accounts with the waiter role can answer requests, but cannot change the menu, tables or settings. A waiter who belongs to one branch sees only that branch’s requests.
  • Not included: ordering food through this feature (see table orders) and taking payments. QRMENUS does not process the bill.
Example. A guest at table 3 taps Waiter and the staff screen shows “Table 3 · Waiter”. At the same time table 1 asks for the bill and chooses card: “Table 1 · Bill · card”. Two waiters take one request each and tap “Done” when finished. (Illustration based on the screens above.)
Plans and pricesRequest the Business plan
Questions and answers
Does the guest need to install an app?
No. The QR code opens the menu in the phone’s browser, in Georgian, English or Russian.
Which plan includes waiter calls?
The Business plan (79 GEL per month or 790 GEL per year). Free and Pro do not include it. Business is activated on request, so contact us.
Can guests call the waiter from the shared menu link?
No. They need the QR code of their table; this is how the staff know which table is calling.
What if a table QR code is lost or copied?
Create a new code for that table in the dashboard. The old printed code stops working.
Can I turn waiter calls off?
Yes, separately for each location, in the dashboard.
Is the bill paid through QRMENUS?
No. The guest only says cash or card. The payment is made at the table.

See also:

Table orders and kitchen screenManaging several locationsQR menu for restaurants

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The first 14 days are free (Pro trial), no card needed. Business features are activated on request.

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